Through the intelligent follow-up system, not only can patients' opinions and suggestions on the quality of hospital medical care and hospital management be understood, but also through the system's satisfaction survey and summary analysis, scientific research follow-up, and health education functions, the hospital can timely grasp relevant situations, make decisions, improve the level of pre hospital and post hospital services, empower the construction of smart hospitals, and enhance the hospital's competitiveness.

慢性病隨訪軟件

Chronic disease follow-up software

隨訪方式多樣化

Diversified follow-up methods

系統(tǒng)支持微信、短信、AI人工智能、二維碼、電話多種方式，可以組合使用，隨訪舉例一家**醫(yī)院門診量平均為4000-5000，正常需要配10個(gè)人進(jìn)行隨訪，一個(gè)AI隨訪機(jī)器人可以撥打800個(gè)電話，是人工隨訪的4.5倍，根據(jù)沒(méi)有接通或完成的電話，人工在進(jìn)行干預(yù)二次隨訪，提高了隨訪完成率又提高了工作效率。

The system supports multiple methods such as WeChat, SMS, AI artificial intelligence, QR code, and phone, which can be combined for use. For example, a hospital has an average outpatient volume of 4000 to 5000, and 10 people are required for normal follow-up. An AI follow-up robot can make 800 calls, which is 4.5 times higher than manual follow-up. Based on the number of calls that have not been connected or completed, manual intervention is used for secondary follow-up, improving the completion rate of follow-up and improving work efficiency.

慢性病隨訪軟件

Chronic disease follow-up software

醫(yī)院客戶關(guān)系管理（CRM）不僅僅是簡(jiǎn)單的電話患者，當(dāng)今醫(yī)院客戶不再以價(jià)格或產(chǎn)品為基礎(chǔ)。相反，他們?cè)谂c客戶服務(wù)互動(dòng)后的感受會(huì)對(duì)未來(lái)的健康需求決策產(chǎn)生較大的影響。良好的互動(dòng)可以保持客戶的滿意度和忠誠(chéng)度，在醫(yī)院客戶體驗(yàn)（CX）方面的競(jìng)爭(zhēng)，醫(yī)院管理層擁有巨大的機(jī)會(huì)來(lái)利用有效的醫(yī)院客戶管理解決方案（Health CRM）來(lái)提高忠誠(chéng)度，并提升滿意度及經(jīng)濟(jì)**。

Hospital customer relationship management (CRM) is not just about phone patients, and today's hospital customers are no longer based on price or product. On the contrary, their feelings after interacting with customer service will have a significant impact on future health demand decisions. Good interaction can maintain customer satisfaction and loyalty. In the competition of hospital customer experience (CX), hospital management has a huge opportunity to utilize effective hospital customer management solutions (Health CRM) to improve loyalty, satisfaction, and economy.

慢性病隨訪軟件

Chronic disease follow-up software

構(gòu)建智能專科，病人篩選體系，實(shí)現(xiàn)個(gè)性化隨訪

Building an intelligent specialized and patient screening system to achieve personalized follow-up

自定義隨訪規(guī)則，根據(jù)各科室患者專科特點(diǎn)設(shè)置隨訪日期、隨訪周期。根據(jù)疾病、手術(shù)、藥品來(lái)篩選患者，根據(jù)病種、術(shù)式等設(shè)計(jì)專科化表單，例如：①慢病患者隨訪，其包括隨訪、糖尿病隨訪、常規(guī)隨訪、腎病綜合癥病人隨訪、肺結(jié)節(jié)隨訪等。

Customize follow-up rules and set follow-up dates and cycles based on the specific characteristics of patients in each department. Select patients according to diseases, operations and drugs, and design specialized forms according to disease types and surgical methods, for example: ① Follow up of chronic disease patients, including follow-up, follow-up of diabetes, routine follow-up, follow-up of patients with nephrotic syndrome, follow-up of pulmonary nodules, etc.

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